Terms & Conditions

01Agreement to terms

These Terms & Conditions govern your use of the Vault and Key AI phone reception service ("the Service"). By subscribing to or using the Service, you agree to be bound by these terms. If you do not agree, do not use the Service.

02The service

Vault and Key provides AI-driven phone answering, call booking, note-taking and call-data reporting for businesses, delivered under the Starter, Professional or Growth subscription plans described on our pricing page.

03Subscriptions & billing

• Plans are billed monthly or annually, in advance, and renew automatically until cancelled.
• A one-time setup fee applies to new accounts and covers onboarding and the first month of service.
• You may cancel at any time from your account; cancellation takes effect at the end of the current billing period.

04Acceptable use

You agree not to use the Service for unlawful purposes, to misrepresent your business to callers, or to route calls in a way that violates applicable telecommunications regulations.

05Service availability

We aim to keep the Service available 24/7 but do not guarantee uninterrupted access. Scheduled maintenance and unforeseen outages may occasionally affect availability.

06Liability

To the extent permitted by law, Vault and Key is not liable for indirect or consequential losses arising from missed, mishandled or misrouted calls, including lost business or revenue.

07Changes to these terms

We may update these terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the revised terms.

08Contact

Questions about these terms can be sent via the contact form on our homepage.