Terms & Conditions

01Who we are

These terms are between you and Vault and Key Ltd, a company registered in England & Wales (company no. 16493464), registered office 39 Newlands, Kings Sutton, Banbury, England, OX17 3QH ("Vault and Key", "we", "us"). You can reach us at elliot@vaultandkey.com or +44 7710 799304.

02Agreement to terms

These Terms & Conditions govern your use of the Vault and Key AI phone reception service ("the Service"). By subscribing to or using the Service, you agree to be bound by these terms. If you do not agree, do not use the Service.

03The service

Vault and Key provides AI-driven phone answering, call-data logging and text summaries for businesses, delivered under the Starter, Professional or Growth plans described on our pricing page. Calendar and booking-system integration is part of the Professional and Growth plans only; it is not included in Starter. The Service is operated by an artificial-intelligence system, and callers are told so.

The features included in each plan are those shown on our pricing page when you order.

04Prices, setup fee & payment

• The monthly price and the one-time setup fee for your plan are the amounts shown on our pricing page when you order. The setup fee is separate and additional: it does not include any month of service. Your first monthly charge is in addition to the setup fee.
• Plans are billed monthly in advance, or annually in advance where an annual option is offered, and renew automatically until cancelled.
• Growth is priced from the amount shown. Any work beyond the standard Growth plan, such as a particular CRM integration, is agreed with you in writing before you are charged for it.
• We will email you an invoice or a secure payment link from elliot@vaultandkey.com. Payments are taken by our payment processor, Stripe, so we do not see or store your full card details. We never ask for card details by email, and you should not pay a payment request that does not come from that address.
• We are not currently VAT-registered, so no VAT is added to our invoices. If that changes, we will tell you before VAT is added to any invoice.
• If a payment fails, we will tell you and may retry it. If it stays unpaid after reasonable notice, we may suspend the Service until the balance is settled.

05Included minutes & overage

• The Starter and Professional plans each include 300 call minutes every month.
• Minutes above your included allowance (300 on Starter and Professional, 500 or more on Growth) are charged at cost, with no mark-up from us, and shown as a separate line on your invoice.
• Unused minutes do not roll over to the following month.
• The Growth plan includes at least 500 call minutes every month. A higher allowance can be agreed with you in writing, and minutes above your allowance are charged at cost in the same way.

06Cancellation

• You can cancel at any time by emailing elliot@vaultandkey.com or by calling +44 7710 799304.
• Cancellation takes effect at the end of the current billing period. You keep the Service until then, and no further monthly charges are taken after it.
• The one-time setup fee and amounts already paid for a billing period are not refunded on cancellation, except where the law requires it.
• Nothing in these terms limits any statutory right you have to cancel or to a refund.

07Acceptable use

You agree not to use the Service for unlawful purposes, to misrepresent your business to callers, or to route calls in a way that violates applicable telecommunications regulations.

08Service availability

The line is built to answer every hour of every day, but we do not guarantee uninterrupted access. Scheduled maintenance, problems with telephone networks or other third-party providers, and unforeseen outages may occasionally affect availability.

09Liability

To the extent permitted by law, Vault and Key is not liable for indirect or consequential losses arising from missed, mishandled or misrouted calls, including lost business or revenue. Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, or for fraud.

10Changes to these terms

We may update these terms from time to time and will show the date of the latest version at the top of this page. If a change affects what you pay, we will give you notice by email before it applies. Continued use of the Service after changes take effect constitutes acceptance of the revised terms.

11Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute, unless the law of your home nation gives you the right to bring a claim there.

12Contact

Questions about these terms can be sent to elliot@vaultandkey.com, by phone on +44 7710 799304, or through the contact form on our homepage.